레지던스 인 바이 메리어트 미니애폴리스 메이플 그로브/아버 레이크스
날짜, 가격, 선호 사항에 딱 맞는 최고의 Maple Grove 호텔을 찾아보세요
사이트 수백 곳에 올라온 레지던스 인 바이 메리어트 미니애폴리스 메이플 그로브/아버 레이크스 상품을 한자리에서 비교하세요
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객실 및 가격 비교하기
100여 개의 사이트를 비교해서 특가 상품을 추천해드려요.
요약 정보
체크인 시작 시간 | 16:00 |
|---|---|
체크아웃 마감 시간 | 12:00 |
조식 | 조식 이용 가능 |
반려 동물 | 반려동물 동반 시 추가 요금 지불 |
유/소아 | 가족 친화적 호텔입니다 |
편의시설
와이파이
주차장
에어컨
수영장
헬스클럽
24시간 프런트 데스크
레지던스 인 바이 메리어트 미니애폴리스 메이플 그로브/아버 레이크스 상세 정보
레지던스 인 바이 메리어트 미니애폴리스 메이플 그로브/아버 레이크스
메이플 그로브에 자리한 Residence Inn Minneapolis Maple Grove/Arbor Lakes에서는 무료 자전거, 무료 전용 주차장, 공용 라운지, 바비큐 시설 등을 이용하실 수 있습니다. 숙소는 타켓 필드에서 24km 거리에 있습니다. 이 3성급 호텔에서는 에어컨, 전용 욕실, 무료 Wi-Fi가 완비된 객실을 이용하실 수 있습니다. 이 호텔에는 실내 수영장, 24시간 프런트 데스크 등이 구비되어 있습니다.
평점 및 후기
청결1.0
위치3.5
서비스4.0
객실4.0
가성비1.0
수면의 질3.5
여행자 후기
필터링 기준
정렬 기준
여행객의 추천을 받음
작성일: 2024. 12. 1.
숙박 시기: 2024년 11월
Staff from front desk to housekeeping couldn't be friendlier. The location can't be beat - close to restaurants and shopping.
We were traveling with dogs and we love that the hotel is dog friendly and the area where it is located is interesting and safe for taking long walks with the dogs.
We were traveling with dogs and we love that the hotel is dog friendly and the area where it is located is interesting and safe for taking long walks with the dogs.
출장객
작성일: 2024. 10. 4.
숙박 시기: 2024년 10월
Great house keeping staff
Nice clean hotel. Friendly staff. The only issue I had that kept it from getting 5 stars was a single incident. I locked my key in my room and went down to the front desk. The woman sitting behind it was looking at her phone. I didn’t say anything to disturb her so waited. I looked at my watch and it was literally 7 minutes before she looked up and saw me.
작성일: 2024. 11. 21.
숙박 시기: 2024년 11월
Clean, comfortable and spacious! Great breakfast too!
출장객
US
작성일: 2024. 6. 4.
숙박 시기: 2024년 5월
Seems like the Residence Inn Brand is going downhill!
Seems like the Residence Inn brand is going down hill everywhere. However, this one is probably the worst I have been in yet. I travel ALOT for work and stay in extended stay hotels across several brands more than 300 days a year. This location has been horrible.
The breakfast offerings are on the level of continental breakfast status. The brand used to offer full breakfast options. Not so much anymore. Everything comes from individually wrapped options that can be seen in a vending machine. This location does not even have a waffle maker. The eggs never seem to be fresh, even if they are powdered.
The towel quality at this location is motel status as well as the cleaning. I had to clean the rust stains and floor of the shower before I was able to take a shower.
Let's get into the staff.
1st issue - I called the front desk to request weekly cleaning. It was in the evening and the young lady said I will put you down for the future date I requested. The day the cleaning was supposed to happen, the room is not cleaned. Remember, I am here working so I am gone during business hours. So, I contact the front desk, they have no record of me requesting weekly cleaning. Fine can I get on the schedule? And can you bring a set of sheets and towels, and I will do it myself for this week? Sure. I proceed to remove the sheets thinking I would be getting a replacement set. 2 hours later still nothing. I finally go down to the front desk, of course it is not the person I made the request to 2 hours before, so this person has no idea I made the request. They go and get my replacement sheets and towels and the night proceeds.
2nd issue - The dishwasher had a minor overflow in the kitchenette, I cleaned it up and requested maintenance to repair the issue. They came when I was not in the room and did something. I use the dishwasher again and there is water in the bottom of the dishwasher, I request maintenance again and remained in the room while waiting for the repair. Two gentlemen arrive and put a bottle of something and start the dishwasher. They request I throw the bottle away after the cycle completes.
One of the men tell me to consider washing the dishes by hand. I asked him why that would be necessary since there is a whole dishwasher in the room that should be repaired. He chuckled and left.
Before the cycle can complete, water is pouring out everywhere onto the floor. I call down to the front desk to let them know that there is water everywhere and the lady that answered proceeded to question if I was requesting a repair. I explained that I did not know what needed to be done for the machine, however there is water everywhere. She put me on hold, when she came back, she said she would note the file for a repair.
I proceeded downstairs to get more towels to clean up the water. I not so calmly explain to the front desk that water was everywhere. Since you are not going to send anyone up to correct this issue, please give me some towels to help soak up the water. I explain that I did not need a repair at that moment, I just needed assistance getting water up so that my stuff would not get wet, nor would they have an incident with the room next to me or below me.
That was still not enough towels. Still no staff came to the room to assist. I went back down to the front desk and loudly request additional towels and that I really needed assistance with getting the water up. The dishwasher had been stopped but there was water still pouring out. Finally, she requested the initial maintenance person to follow me back to the room. However, he did not have a clue what to do. Finally, the maintenance manager came and made the correct repair.
Fortunately, nothing personal was damaged. I cannot say for the flooring under the sink or cabinets. Nothing is smelling and I kicked the kick plate, and it has not crumbled.
I work in a customer facing business, I cringe that this level of customer service seems acceptable. Especially in HOSPITALITY.
The breakfast offerings are on the level of continental breakfast status. The brand used to offer full breakfast options. Not so much anymore. Everything comes from individually wrapped options that can be seen in a vending machine. This location does not even have a waffle maker. The eggs never seem to be fresh, even if they are powdered.
The towel quality at this location is motel status as well as the cleaning. I had to clean the rust stains and floor of the shower before I was able to take a shower.
Let's get into the staff.
1st issue - I called the front desk to request weekly cleaning. It was in the evening and the young lady said I will put you down for the future date I requested. The day the cleaning was supposed to happen, the room is not cleaned. Remember, I am here working so I am gone during business hours. So, I contact the front desk, they have no record of me requesting weekly cleaning. Fine can I get on the schedule? And can you bring a set of sheets and towels, and I will do it myself for this week? Sure. I proceed to remove the sheets thinking I would be getting a replacement set. 2 hours later still nothing. I finally go down to the front desk, of course it is not the person I made the request to 2 hours before, so this person has no idea I made the request. They go and get my replacement sheets and towels and the night proceeds.
2nd issue - The dishwasher had a minor overflow in the kitchenette, I cleaned it up and requested maintenance to repair the issue. They came when I was not in the room and did something. I use the dishwasher again and there is water in the bottom of the dishwasher, I request maintenance again and remained in the room while waiting for the repair. Two gentlemen arrive and put a bottle of something and start the dishwasher. They request I throw the bottle away after the cycle completes.
One of the men tell me to consider washing the dishes by hand. I asked him why that would be necessary since there is a whole dishwasher in the room that should be repaired. He chuckled and left.
Before the cycle can complete, water is pouring out everywhere onto the floor. I call down to the front desk to let them know that there is water everywhere and the lady that answered proceeded to question if I was requesting a repair. I explained that I did not know what needed to be done for the machine, however there is water everywhere. She put me on hold, when she came back, she said she would note the file for a repair.
I proceeded downstairs to get more towels to clean up the water. I not so calmly explain to the front desk that water was everywhere. Since you are not going to send anyone up to correct this issue, please give me some towels to help soak up the water. I explain that I did not need a repair at that moment, I just needed assistance getting water up so that my stuff would not get wet, nor would they have an incident with the room next to me or below me.
That was still not enough towels. Still no staff came to the room to assist. I went back down to the front desk and loudly request additional towels and that I really needed assistance with getting the water up. The dishwasher had been stopped but there was water still pouring out. Finally, she requested the initial maintenance person to follow me back to the room. However, he did not have a clue what to do. Finally, the maintenance manager came and made the correct repair.
Fortunately, nothing personal was damaged. I cannot say for the flooring under the sink or cabinets. Nothing is smelling and I kicked the kick plate, and it has not crumbled.
I work in a customer facing business, I cringe that this level of customer service seems acceptable. Especially in HOSPITALITY.
호텔 답변
작성일: 6월 5일
Dear Monamie51,
Thank you for sharing your feedback with us regarding your stay. Our goal is to provide excellent guest service for each and every guest that stays with us. I apologize we have fallen short of that so far. Please feel free to reach out to us at anytime so we can make things right for you the remainder of your stay. We sincerely appreciate you being our guest and bringing these items to our attentions.
Thank you for sharing your feedback with us regarding your stay. Our goal is to provide excellent guest service for each and every guest that stays with us. I apologize we have fallen short of that so far. Please feel free to reach out to us at anytime so we can make things right for you the remainder of your stay. We sincerely appreciate you being our guest and bringing these items to our attentions.
작성일: 2024. 1. 27.
숙박 시기: 2024년 1월
Amazing my only complaint is the bathroom cleanliness there were hairs left in the shower. Some of the kitchen utensils looked very old and dirty. Everything else was perfect and the room set up was amazing. Will definitely stay again!
위치
11655 Arbor Lakes Parkway North, Maple Grove, 55369, 미국|더 샵스 앳 아버 레이크스에서 0.67km
즐길 거리 10곳1.28 km 이내
0.67km
0.73km
0.68km
0.69km
체크인과 체크아웃
체크인 시작 시간:
16:00
체크아웃 종료 시간:
12:00
유용한 정보
가족 친화적 호텔입니다
반려동물 동반 시 추가 요금 지불
조식 이용 가능
조식 선택 사항
서양식 조식
조식 가격
가격 정보는 호텔에 문의하시기 바랍니다.
모든 투숙객은 체크인 시 사진이 부착된 유효한 신분증과 신용카드를 제시하셔야 합니다. 모든 별도 요청 사항은 체크인 시 가능한 경우에 한해 제공되며, 추가 비용이 부과될 수도 있음을 안내드립니다. 이른 체크아웃 요청 시 숙소 측에서 숙박 요금 전액을 사전에 청구할 수 있습니다.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
호텔 요금은 다음의 방법으로 결제하실 수 있습니다: 
레지던스 인 바이 메리어트 미니애폴리스 메이플 그로브/아버 레이크스: 자주 묻는 질문
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